When we opened the Hostel in 2011 we decided to take reservations both here on our website and with Hostel World as this would help the hostel generate business and get the name on the ‘World Wide Web’ which it did. The problem with reservations is we had to have policies to protect both the hostel and to protect those guests that wanted to make reservations, otherwise we would have guests making bookings then canceling at the last minute. This meant the hostel losing business and a potential guest losing out on staying with us when they had their heart on staying here.
In the last 17 months we have kept the hostel running at 90% occupancy using a booking system and with Granada being so close to the airport and a better option than staying in Managua many guests want somewhere for when they arrive in the country, this does not happen with Hostels/Hotels in Leon/Ometepe or San Juan but possibly with Corn Islands. So there is a market here in Granada for reservations and with us using Hostel World also it makes sense for us to do that.
With this in mind we need to remind the guest that we are only a small- medium size hostel so our policies are important in that we do not lose reservations, there is a small hotel in town with only 1 room so they have a weeks cancellation policy, there is another very popular and very large hostel in town with many dorm and private rooms, they do not take reservations at all.
Every business works a little different and they have to incorporate what they have and how well it works for both the customer and the business but it is has to work for both, having reservations without polices can mean a business losing money and shutting down or having policies with the guest not receiving all the informations is not fair on the guest.