Hostal El Momento

From the Blog

Advantages and Disadvantages of Reservations !

Reservations, should we make them or not ?
Being an avid traveler myself and usually with a backpack,I was used to turning up at cities and towns around the world with a guide book in hand and no reservation. Less than 1% of the time have I struggled to find somewhere to sleep for the night and if I did it was because of a festival or holiday…. until I came to Granada !
The city does have plenty of accommodation but then it also receives more tourists than it can handle at times so the questions you will be asking…..what is your budget ? What type of accommodation are you looking for and How long will you be staying ? 
One thing I did notice was how may backpackers/travelers now have some type of device or laptop that can connect to the internet and how many are now using internet sites and reviews to make their choice of bed for the night. Lonely Planet for all its positives does have 1 big negative, their reviews are out of date no matter how new the guide book. Internet reviews with the likes of Hostel World and Trip Advisor are current and easly accessible, they give you more information and written by someone who actually stayed at the hotel/hostel unlike travel writers. I am not knocking travel writers its just that they cannot get around every bar,restaurant,art gallery,hotel and ice cream parlour and give an accurate assessment plus prices are usually incorrect by the time it goes to print.
What I have found is that most of the hostels in Granada do not take reservations,as can be the same in Ometepe, Leon etc which can be frustrating for the organised traveler. That has swung in our advantage and one of the reasons we are so full but of course we have to have some set of rules in place and also offer some advice and warnings for those that want to make a reservation with us and these you can read under our reservation section.
To clarify on this we do ask that you make your confirmation by email as its better for you the guest and for the hostel to have it writing, you can phone and make a reservation but we will ask you to confirm by email. The reason for this is we would like to know where you are coming from ? What time you think you will arrive ? How many in your party  and How many nights ? We will hold the bed for upto 3 hours after the time you think you will arrive and this is due to the possibility of you being late or delayed, after this time the beds could be sold due to us thinking that you are a no-show.
For any cancellations we will ask also that you make them 24 hours before your check-in date or there will be a 20% cancellation fee  if it is under that time, this gives us time to try and resell the beds or rooms again. If there are guests arriving without a reservation and we a turning them away but you do not turn up then its unfortunate for both that guest and the hostel.
For those that are already staying it creates another problem, they may have arrived on a reservation but there are many behind them who have done the same.  We have many many guests who want to stay extra nights and so we ask them to book extra nights as soon as they know or we could be full especially around fiestas or holidays.
We do take Visa and MasterCard for any reservations or deposits for longer stays or you can always come in whilst in Granada and make a reservation with cash.
Email with any questions hostalelmomento@yahoo.com
Thank You
Chris
 

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